The Cupertino giant has remarked that a small percentage of 6.1-inch devices, including the iPhone 12 and the iPhone 12 Pro, may encounter challenging problems.

The Sound issues strength pop up while obtaining calls, and various users have previously described related problems with their iPhone 12 and iPhone 12 Pro.

Apple has announced that the phones manufactured in October 2020 and April 2021 are encountering this problem. However, the new service program will replace the damaged earpiece for free.

Apple has decided that a small percentage of iPhone 12 and iPhone 12 Pro devices may encounter sound problems due to a segment that might fail on the receiver module—manufactured affected devices between October 2020 and April 2021.

If your iPhone 12 or iPhone 12 Pro does not transmit Sound from the receiver when you perform or receive calls, it may be available for service, Apple wrote on a support page.

Users can prepare their Apple devices fixed at Apple, or any Apple authorized service provider can service them free of cost.

Distinctly, only iPhone 12 and iPhone 12 Pro are a bit of the service program. iPhone 12 mini and iPhone 12 Pro Max models are not a portion of this program.

To get your phone’s earpiece reviewed, initial find an Apple Authorized store and obtain an appointment at an Apple Retail Store.

You can also reach Apple Support to provide mail-in service via the Apple Repair Center. Do not overlook backing up your iPhone to iCloud or your computer before presenting your phone assistance.

On its support page, Apple states that if the eligible iPhone 12 or iPhone 12 Pro has any breakage that can prevent the repair, such as a cracked screen, the user will have to fix the issue before presenting the phone for service. In unusual cases, there may be a cost compared with the added repair.

Apple may limit repair to the original country or region of purchase. This worldwide Apple program doesn’t continue the usual warranty coverage of the iPhone 12 or iPhone 12 Pro.

The program includes affected iPhone 12 or iPhone 12 Pro devices for two years after the first retail sale of the unit, Apple stated.

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